PRIVACY POLICY

EFFECTIVE DATE: 11.12.2024

The Longleaf Hotel & Lounge is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our hotel, use our website, or engage with us in other ways. By using our services, you consent to the practices described in this policy.

 

INFORMATION WE COLLECT:

We may collect the following types of information:

  • PERSONAL INFORMATION: When you make a reservation or contact us, we may collect personal information, such as your name, email address, phone number, and payment information.

  • GUEST INFORMATION: During your stay, we may collect information about your stay, preferences, and requests.

  • USAGE DATA: We may collect information about how you use our website, including your IP address, browser type, and pages visited.

  • COOKIES: Our website may use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser.

 

HOW WE USE YOUR INFORMATION:

We may use your information for the following purposes:

  • To process and manage reservations and payments.

  • To communicate with you regarding your stay, including confirmations, updates, and customer service.

  • To improve our services, website, and guest experience.

  • To send promotional materials, newsletters, and special offers (you can opt out at any time).

  • To comply with legal obligations and protect our rights.

 

INFORMATION SHARING:

We do not sell your personal information. We may share your information with:

  • SERVICE PROVIDERS: Third-party vendors that assist us in operating our services, such as payment processors, marketing agencies, and IT support.

  • LEGAL COMPLIANCE: Authorities or third parties when required by law, to protect our rights, or to enforce our policies.

 

YOUR RIGHTS:

You have the right to:

  1. Access the personal information we hold about you.

  2. Request corrections to your information if it is inaccurate or incomplete.

  3. Request the deletion of your personal information.

  4. Opt out of receiving marketing communications.

To exercise any of these rights, please contact us using the information in the Contact Us section below.

 

SECURITY:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

 

CHANGES TO THIS POLICY:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with a new effective date. Your continued use of our services after the changes take effect constitutes your acceptance of the new policy.

 

CONTACT US:

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

The Longleaf Hotel
300 N Dawson St
Raleigh, NC, 27603

info@thelongleafhotel.com
(919) 867-5770