This is a brief overview of our policies at The Longleaf Hotel & Lounge. Should you have additional questions please contact us at (919) 867-5770 or info@thelongleafhotel.com.
ARRIVALS & DEPARTURES:
Check-In Time: 3PM (EST)
Check-Out Time: 12PM (EST)
We are glad you have chosen to stay with us and will work to accommodate your needs. Requests for early check-in and late check-out will be handled based on hotel availability at the time of check-in. Should you need to confirm an earlier arrival than the hotel’s standard check-in time or a departure later than check-out, please contact us directly in advance. Failure to notify the front desk in advance may result in additional charges, including but not limited to, late check-out fees or an extra night’s charges being applied to your bill.
CANCELLATIONS:
Cancellations made within 48-hours of check-in time will result in a fee of one night’s stay plus taxes.
PAYMENT:
We accept credit and debit cards as secure and convenient payment methods for all room rates. Please note, we do not accept cash for room payments.
PARKING:
Free parking for hotel and lounge guests is provided in the parking lot of the hotel.
Off-site parking options
HOUSEKEEPING:
Stayover housekeeping service is available upon request.
PETS:
The Longleaf Hotel welcomes you and your dog! For $50/stay (flat fee) you may bring up to TWO dogs weighing 40 pounds or less. We just ask that you are responsible for your pet and respectful of our property and other guests. Here are a few rules:
Due to allergy concerns, we do not allow cats to stay in our rooms.
Dogs are not to be left unattended in the rooms.
Dogs must be leashed or under control at all times. Any unruly pets that cannot be controlled will not be able to stay. This includes incessant barking, damaging property, and aggressive behavior.
We expect guests to clean up after their pet and properly dispose of any waste.
All well-behaved properly leashed dogs are welcome on The Longleaf Hotel patio. Any aggressive or barking dogs (and their non-aggressive owners) will be asked to leave. Our patio is a place for everyone to enjoy comfortably.
ACCESSIBILITY:
Our property was built in 1964 before modern accessibility standards. Currently, our rooms are not fully wheelchair accessible, and we do not have an elevator; however, our lounge and courtyard are ADA accessible. If you would prefer a first-floor room, please let us know upon reservation as we will make every effort to accommodate your needs during your stay.
PROPERTY RULES:
You must be 21 or older to book a reservation at The Longleaf Hotel.
All guest rooms are non-smoking. There is a $200 room recovery fee for guests who do not comply in order to cover the cost of restoring guest rooms to a smoke-free condition.
Our property was built in the 60s with smaller rooms accessed via an internal corridor. Quiet hours are from 11pm to 7am. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to repeatedly ask you to quiet down, we will ask you to leave the property and no refund will be given.
NON-SMOKING PATIO:
For the comfort and enjoyment of all guests, our patio is non-smoking.
EVENTS IN THE LOUNGE:
We would love to host your next event! For private event inquiries on the patio and for large party reservations of 15+ guests please contact our Director of Sales & Events, jessica@thelongleafhotel.com, for more info.
GROUP BOOKINGS:
We offer group blocks for business or leisure. Please contact our Director of Sales & Events, jessica@thelongleafhotel.com, for more info.
DAMAGE & LOSS:
All guests will be charged at or after departure for repairs required to return a guest room to saleable condition if damage occurs to the room or fixtures during a stay. Additionally, guests will be assessed for the value of any items taken from the room.
LOST & FOUND:
The Longleaf Hotel & Lounge is not responsible for lost, damaged, or stolen personal items. All rooms are equipped with in-room safes. Should any guest lose personal belongings while staying with us, if recovered, the item will be recorded as “found.” The Longleaf keeps records of all “found” items and will make a reasonable effort to contact the guest if an item is left in the hotel’s guest room after the guest has checked-out. We will ship items back at the owner’s expense. Any items in the Lost & Found that are not claimed within (30) days will be donated to a local charity.
PHOTOGRAPHY POLICY:
To respect our guests’ privacy, The Longleaf Hotel & Lounge does not allow unauthorized photography or videography on property. Professional photography sessions must be arranged a minimum of 48 hours in advance for a fee. Please contact info@thelongleafhotel.com for more details.